Privacy Policy

Root Plus is a driver-recruiting service operated by Root Plus LLC, an Illinois limited liability company. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can have it deleted.

Information we collect

From you directly: your name, phone number, email address, location, driving experience, CDL details, employment history, and any documents you upload, submitted through our website forms or by a recruiter on your behalf.

From Facebook and Instagram lead forms: if you submit one of our lead advertisement forms, Meta sends us the answers you gave on that form — typically your name, phone number, email address and location — together with the name of the form you completed. We record which form and advertisement you came from so we know how to follow up. We do not receive your Facebook profile, friend list, photos, messages, or anything you did not enter on the form itself, and we never post anything to your account.

Sensitive information: where a placement requires it, we may collect a Social Security number. It is encrypted at rest, only the last four digits are ever displayed in our system, and access is restricted by role and logged.

How we use it

Solely to provide recruiting and placement services: to contact you about driving opportunities, assess your suitability, present you to carriers you agree to be considered for, and administer the hiring process. We do not use your information for automated decision-making, and we do not use it for advertising unrelated to your application.

Who we share it with

Your information is shared with carriers you are being considered for, and only as needed for that hiring decision. We share it with service providers who host and operate our systems under contract. We never sell personal information, and we do not transfer data received from Meta to any data broker, advertising network, or other third party outside those purposes.

Text messages and mobile opt-in

Our forms offer two separate, optional text-message consents: one for conversational and informational messages about your application — recruiter responses, appointments, orientation, document requests and status updates — and one for promotional and marketing messages about job opportunities, pay or bonus updates and referral offers. You may agree to either, both, or neither, and agreeing to the first does not opt you in to the second.

For each consent you give, we record that you gave it, when, and the exact wording you were shown, so we can show what you agreed to rather than merely assert it.

No mobile opt-in or text message consent will be shared with third parties or affiliates. Your phone number and your consent to be texted are used only by Root Plus to contact you. We do not sell, rent, or otherwise transfer them to data brokers, advertising networks, or marketing partners — and consent is never passed on to a carrier you are presented to.

Consent is optional and is not a condition of applying or of being presented to a carrier. Reply STOP to any message to opt out, or HELP for support. Message and data rates may apply and messaging frequency may vary. Full detail is in our SMS Terms of Service.

How long we keep it

We keep your information only as long as needed to provide our services and to meet legal obligations. Leads that do not progress are removed on a routine schedule. Where you have been placed with a carrier, employment and tax record-keeping laws may require us to retain a limited record for longer.

Your choices and how to delete your data

You can ask us to access, correct, or delete your personal information at any time. If you came to us through a Facebook lead form, you can also remove Root Plus from Facebook → Settings & Privacy → Settings → Apps and Websites, and choose to delete your data — Facebook notifies us automatically.

Full instructions, and a page where you can check the status of a request, are at rootplus.us/data-deletion. You can also reach us through our contact page. We respond within 30 days.

How we protect it

Traffic is encrypted in transit with HTTPS. Sensitive fields and all third-party access credentials are encrypted at rest. Access is restricted by role, every change is written to an append-only audit log, and data exports are limited to administrators.

Contact

Questions about this policy, or about the information we hold on you, go through our contact page, and we will route them to the person responsible for data protection.